Technology Support Specialist

Notice: this position is now closed, and we are no longer accepting applications.

Overview:

Suffield Academy is a private independent boarding school serving 420 students in grades 9-12. Since 1993 the school has required each student to purchase and maintain an Apple-branded laptop computer. The technology department at Suffield Academy provides infrastructure and support for over 600 users in a residential setting (much like that of a small college).

Suffield Academy seeks a Technology Support Specialist who will serve on a team that ensures all technical aspects of the school are functioning optimally. Duties and responsibilities center around assisting end users and maintaining equipment. As we are an all-Apple campus, familiarity with macOS, iPadOS, and iOS is essential.

Desired Qualifications:

Working Conditions:

  • 12-month hourly staff, with overtime possibile. All work is in-person on campus.
  • This position is 40 total hours per week and is eligible for overtime. We require availability from 8:00 AM to 4:00 PM Monday through Friday and 8:00 to 12:00 on Saturday when classes are in session. When classes are not in session the hours shift to Monday through Friday only. The position is available to start immediately.
  • Two weeks of paid vacation each year (amount increases with time of service), plus 5 days of sick leave. Vacation coverage is coordinated with other members of the department and is generally taken during school vacations.
  • Group medical and dental insurance available for individuals or families.
  • Short- and long-term disability coverage is provided at no cost to the employee.
  • TIAA-CREF 503(b) retirement plan with employer matching contributions (available after a 2-year waiting period).
  • On-site day care and preschool available.
  • Tuition remission for children who attend Suffield Academy (available after a 5-year waiting period).
  • No regular travel required.
  • Ability to lift 50lbs.

    • Core Responsibilities:

  • First line of help for members of the school community.
  • Responsible for interfacing with students, faculty and administrators for any issues with technology devices in person, over the phone, and via email.
  • Triage and assign issues using ticket system.
  • Manage fleet of loaner machines and peripherals.
  • Responsible for calling in and sending out machines for repair.
  • Printer repair and supply management.
  • Responsible for A/V set up during special events.
  • Provisioning new computers for students and employees.
  • Maintaining client confidence by keeping their information private.
  • Documenting procedures and workflow.

    • Application Instructions:

    This position is now closed; we are no longer accepting applications for this position.

    Non-discrimination Policy:

    Suffield Academy is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard for race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or genetic information.

    This document last revised at 03:41 PM on August 03, 2022.